From the T&L in SL class discussion board; questions written by Dr. Mauri Collins and Ann Jeffery, instructors:
Berge, Zane, The Role of the Online Instructor/Facilitator http://www.emoderators.com/moderators/teach_online.html
Mason, Robin, Moderating Educational Computer Conferencing http://www.emoderators.com/papers/mason.html
When instructors move from the classroom into online courses, their roles change – and change again when they begin to teach in Second Life.
Please read the Mason and Berge articles. For those of you who are teaching in Second Life reflect on your own transition; for those of you who are working with inducting faculty into Second Life, consider how you can help them transition in their roles:
Pedagogical
Social
Managerial
Technological
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Last summer I worked as a student grunt worker for UND’s Online Team. Most of what I did was copying and pasting from a pre-written storyboard in Word to cookie cutter courses in Blackboard with occasional HTML re-working for those pain-in-the-butt M-dashes. The real learning happened as I eavesdropped on the professional instructional designers gently guiding and sometimes not-so-gently cajoling instructors towards good online practices. I had the privilege of acting as ID for the building of a Music course and learned a TON about the transitional process instructors experience. As I’m sure most of you have seen, professors who have been teaching for a long time tend to be resistant to change. But the bottom line is, methods have to change when you’re not standing in front of a room full of people to teach them. Even when conducting a video conference, which would probably be considered the closest online alternative to face-to-face, there are different dynamics that the technology brings to the classroom. Many of the instructors that work with the Online Team come back saying they have altered their in-person instruction to reflect what they do in the distance courses they create simply because it works better! Imagine that!
Dr. Berge’s list of recommendations seem dead-on with regard to the things that instructors need to be cognizant of when teaching (in general and) online. I have experienced both exceptional and not-so-great online instruction (from the same person, ironically) and as I look down this list of recommendations, I can easily pick out the reasons why the good instruction was good and the bad instruction was bad. I would say the biggest factor in this is feedback. Dr. Berge states, “Provide Feedback. Provide swift feedback, especially to technical problems.” In fact, the problem was that we were getting little, if any, feedback on the discussion board and on the assignments. The complaint was universal; this course is well–designed and I am learning a lot, but I’ve had to do it alone and I’m getting no guidance as to whether I’m going in the right direction. What am I paying for? The fact is, we’re paying for the expert’s input and guidance on our work so that we can model ourselves after someone who knows what they’re doing. So, they need to make their presence known through timely and thoughtful feedback.
When it comes to Second Life, I think management of in-world courses is a monumental task which requires a second or even third person. For example, there are many good reasons to conduct a two-track session; voice and text. One is ADA which requires us to accommodate all learners; another is simple courtesy for those in the class who cannot use audio or voice. If time cannot allow good planning for prewritten text, then other instructors or students can be assigned the task of transcription. This is also a method for archiving which is good to have for students who were absent.